Location: Bluefield, WV

Position: Full-time, Non-exempt

Benefits

1. Paid training
2. Compensation range – $22-$26 /hr
3. Tuition Reimbursement (where applicable)
4. Paid Time-Off (PTO), Paid Vacation, Flex Time, and Floating Holidays
5. Tuition Discount – through our Bluefield University partnership
6. Eligible to enroll in Medical (100% paid), Dental, Vision, 401k (match included)
7. Discounted GigaBeam services

Full job description

Knowledge Areas

1. Network Infrastructure

• Expertise in fiber optics, and wireless networks.
• Understanding of IP networking protocols (TCP/IP, BGP, OSPF, MPLS, etc.).
• Knowledge of network hardware (routers, switches, optical network terminals).
• Experience with SDN (Software-Defined Networking) and NFV (Network Functions Virtualization).

2. Telecommunications Standards and Regulations

• Familiarity with FCC regulations and compliance requirements.
• Understanding of regional telecommunications policies and broadband funding programs.

3. IT Systems and Security

• Proficiency in cloud computing, data centers, and virtualization.
• Knowledge of cybersecurity best practices and risk mitigation strategies.
• Experience with customer management systems (CRMs) and billing platforms.

4. Emerging Technologies

• Awareness of IoT, edge computing, and AI/ML applications in networking.
• Knowledge of innovative network monitoring and optimization tools.

5. Customer Experience

• Insight into customer pain points (e.g., reliability, latency, and speed).
• Familiarity with Quality of Service (QoS) metrics and Service Level Agreements (SLAs).

Skills

1. Technical Leadership

• Ability to guide teams in designing and deploying robust, scalable network solutions.
• Expertise in troubleshooting high-level network issues.

2. Strategic Thinking

• Vision for future-proofing technology investments and anticipating industry trends.
• Ability to make data-driven decisions to prioritize projects.

3. Communication

• Effectively explaining technical concepts to non-technical stakeholders.
• Strong interpersonal skills for collaboration with other departments (sales, marketing, customer service).

4. Problem-Solving

• Innovative approaches to network expansion and optimization.
• Ability to resolve operational challenges efficiently.

5. Risk Management

• Proactively identifying risks (e.g., cybersecurity threats, equipment failure).

Ideal Experience

• 3+ years in telecommunications or ISP operations.
• Hands-on experience in scaling ISP networks and operations.
• Background in both technical engineering and leadership roles.

Job Type: Full-time

Pay: $22 – $26 per hour

Schedule:

• 4×10
• 8 hour shift
• Monday to Friday
• Weekends as needed
• Year round work